How can we help?

Enter your order number and the email you ordered with on the tracking page. Tracking is also emailed to you when the order ships.

It's in your order confirmation email and starts with TT-. Quote requests have a reference that starts with Q-.

You can cancel for a full refund any time before it ships. For a quote, send the reference and the change. New quantities or a new address may mean a revised quote.

We email you within 1 business day and refund the full amount to your original payment method, unless you choose to wait for restock.

Orders of $99 or more ship free by ground to US addresses. Orders under $99 pay a flat $9.95. We don't ship online orders outside the US or to PO boxes.

Most orders leave the warehouse within 1 to 2 business days and arrive 3 to 7 business days after they ship. Quoted orders follow the shipping terms in the quote.

Yes. Equipment can come from different warehouses and ship separately, each with its own tracking.

Unopened items in original packaging can be returned within 30 days of delivery. Request a return authorization first and don't ship anything back until you have it.

Report shipping damage within 5 days of delivery and keep the packaging. If an item arrived damaged, defective or not as ordered, we send a prepaid return label.

Refunds go to your original payment method within 5 business days after the return is received and inspected.

The manufacturer warranty on the product page applies after the return window. We help coordinate the claim with the manufacturer.

Add products to your quote list, or send part numbers and quantities on the quote form. We reply with price and availability within one business day.

Supplier prices and stock change, so some items are confirmed for your quantity and delivery address before you pay. Nothing is ordered or charged until you approve a quote.

Send the Q- reference and the change below. A new quantity or address may mean a revised quote.

Items with a listed price check out on this site by card through Stripe, with tax shown before you pay. Quoted orders say how to pay in the quote.

Business accounts can ask about purchase orders and invoice terms.

Book a remote support session and a technician connects to your computer with a one-time link. Nights, weekends and holidays, the emergency line takes the problem and a technician calls back.

Managed IT covers your computers, network, accounts and backups for a monthly fee.