Virus removal and recovery

What's included

• Stop it spreading

  The affected computer is taken off the network and passwords that may have leaked are changed first.

• Clean or rebuild

  We remove the infection and check it's gone. If a machine can't be trusted, we rebuild it and restore your files.

• Taken-over accounts

  Email and business accounts recovered, forwarding rules and rogue sign-ins removed, two-step sign-in turned on.

• Lost files

  Deleted files, formatted drives and failing disks recovered where possible, with a lab for drives that need one.

How it works

1. 1

   Call the emergency line or request help, and stop using the affected computer.

2. 2

   We contain it and tell you what happened and what it costs to fix.

3. 3

   Cleaned or rebuilt, files restored, and a short list of what to change so it doesn't happen again.

Ransomware with a ransom demand: don't pay or reply before we've talked. Your backups and your insurer decide the next step.