THICKRIM Supply / Purchasing information
Shipping & delivery
How shipping, receiving requirements and delivery timing are reviewed for equipment purchases.
Online orders
Orders of $99 or more ship free by ground service to addresses in the United States. Orders under $99 pay a flat $9.95 for ground shipping. We do not ship online orders outside the United States or to PO boxes.
We place your order with our fulfillment partner within 1 business day of payment, Monday to Friday, and most orders leave the warehouse within 1 to 2 business days. Most orders arrive 3 to 7 business days after they ship. Tracking is emailed to you when the order ships.
If an item becomes unavailable after you pay, we email you within 1 business day and refund the full amount to your original payment method unless you choose to wait for restock.
Check the destination with the equipment
Freight, handling, delivery access and lead times depend on the equipment, quantities and destination. For a quoted purchase, the quote states the applicable shipping arrangements. Buy now orders ship by ground service, as described under Online orders above.
Include the delivery ZIP and any dock, liftgate, appointment, inside-delivery or receiving restrictions in your request. A change in destination or access requirements may require a revised quote.
Availability and timing
A supplier stock observation is not a delivery commitment. Availability and fulfillment terms must be reviewed for the specific equipment and quantity. Requested delivery dates are requirements to review, not automatic promises.
Any shipping commitment is stated in the purchasing terms. If an agreed shipment cannot proceed as stated, we will contact you about the revised timing and available cancellation or refund options, consistent with the purchase terms and applicable law.
Multiple items and shipments
Equipment may come from different sources or ship separately. Confirm whether partial shipments, substitutions or multiple destinations are acceptable before approving a quoted purchase. Proposed equipment substitutions require review.
When equipment arrives
Check the shipment against the purchasing record and inspect the packaging and equipment. Keep packaging and document any damage or discrepancy so the issue can be reviewed. Contact support with your reference, affected items and a description of the issue.
Do not return equipment without written authorization. Returns and warranty processes depend on the product and its purchase terms.