THICKRIM Supply / Purchasing information
Returns & warranty
Product-specific return eligibility, cancellation restrictions and warranty terms matter before and after a purchase.
Online orders
Unopened items in original packaging can be returned within 30 days of delivery for a refund of the item price. Request a return authorization on the returns page with your order number (it starts with TT-) before sending anything back.
Return shipping is paid by the customer unless the item arrived damaged, defective or not as ordered. In those cases we provide a prepaid label. Report shipping damage within 5 days of delivery and keep the packaging.
Refunds go to your original payment method within 5 business days after the return is received and inspected. You can cancel an order for a full refund any time before it ships.
After the return window, the manufacturer warranty listed on the product page applies. We help coordinate warranty claims with the manufacturer.
Review the terms before purchasing
Return eligibility, cancellation restrictions, restocking fees and manufacturer warranty vary by product and supplier. These terms should be confirmed in the quote or purchasing information before you approve a purchase. A general product listing is not a promise that an item can be returned.
Special-order, discontinued, nonreturnable or otherwise restricted equipment may have different terms. Return conditions are confirmed for the specific equipment before purchase.
Ask for authorization first
Contact support before shipping equipment back. Include your quote or order reference, manufacturer part number, the reason for the request and the condition of the equipment and packaging. We will review eligibility and the applicable process.
Submitting a support form does not authorize a return or confirm a refund. If a return is approved, follow the written instructions, including the destination, packing, timing and any authorization reference provided.
Damaged or incorrect equipment
Report the issue with the purchasing reference and affected item details. Keep the packaging and record the condition of the shipment. We will review the issue and available next steps under the applicable terms.
Manufacturer warranty
Warranty coverage, duration, exclusions and claim procedures are determined by the warranty stated for the specific equipment. A warranty claim may need to be handled through the manufacturer or another named provider.
Equipment procurement and separately scoped setup services do not automatically extend a manufacturer warranty. Ask for clarification before purchase if warranty coverage is a requirement.
Your rights
Nothing on this page limits rights that cannot be excluded under applicable law. Contact THICKRIM Supply with a question about the terms for a specific purchase.